Return Order Process
How does return and refund work?
Enter & select
order ID number
Enter the order number and select
the items that you want to return.
Download & Print
return label
Confirm the return order and
print the label from your
email or in the browser.
Pack and add
return slip
Pack up your items, include your
return slip and stick your
shipping label on the front. No
need to include the plastic bags
your items came in.
Ship it
to the Address
Simply drop your parcel off at
nearest carrier which you want to choose.
Please label your return to this address:
My Shop Logistic
c/o Retourenabteilung
Vitalisstr. 202
50827 Köln